Returns & Exchange Policy
SHIPPING POLICY
We strive for your utmost satisfaction with our products. Below is our shipping policy to ensure a smooth and convenient experience for you:
Shipping Times
We aim to process and dispatch all orders within 1-2 business days after payment confirmation. Once shipped, domestic orders typically arrive within 3-5 business days. For international orders, delivery times may vary depending on the destination and local customs procedures.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost at checkout before completing your purchase. We may offer free shipping promotions periodically, so be sure to check our website for any ongoing offers.
Order Tracking
Upon shipment, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery online through our designated courier service's website.
RETURNS & EXCHANGE POLICY
We stand behind the quality of our products. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your complete satisfaction:
Returns Process
If you wish to return an unused or unopened product, please initiate the return process within 30 days of receiving your order. Simply contact our customer service team with your order details, and we will provide you with a return authorization and instructions on how to proceed.
Refund Eligibility
We offer a full refund for returned products that are unused and in their original packaging. Once we receive and inspect the returned item, we will issue a refund to the original payment method used for the purchase.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please notify us within 7 days of receiving your order. We will promptly replace the item at no additional cost to you.
Non-Returnable Items
Please note that we are unable to accept returns or exchanges on products that have been used or opened due to hygiene and safety reasons.
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We appreciate your business and look forward to serving you again in the future!